Why aren't my emails being sent?

It is possible to send an unlimited number of emails from all plans of MerwinSaaS.

However, some checks are made to ensure optimal deliverability of all emails.

As a result, if you attempt to send an email using MerwinSaaS and it does not go out (pending), resending it multiple times is unnecessary.

Three possibilities may explain this:

1. New user email verification:

We must take precautions with new users to prevent them from harming the deliverability of the platform. Here's how it works:

1. We immediately send the first email to 100 contacts, which amounts to 100 emails.
2. After the 100th email, we stop sending emails and collect the first statistics from the first emails sent.
3. This verification can last from a few minutes to six (6) hours, depending on the number of emails to verify.
4. By analyzing these statistics, if they are poor, we move the user to the quarantine group.
5. Otherwise, we send the next 100 emails.
6. After the 200th email, we stop all emails and collect new statistics again. The waiting time is the same as for the first 100 emails.
7. We do this for the first 500 emails, then evaluate the statistics.

The process remains the same:
A. If the user reaches the threshold of the "quarantine" group, they will be moved there.
B. If the user has good statistics, they remain in the "new user" group.
C. If the account is over 16 days old and 500 emails have been sent, the user will be moved to one of our other groups — high, medium, or low risk.

2. The sending of your emails is suspended when you import a list of contacts:

When the user imports a list of contacts, sending their emails is temporarily suspended. This measure ensures the quality of email deliverability and prevents any potential issues. Our goal is not to inconvenience you, but rather to help ensure your contact list is healthy. A high-quality contact list minimizes the risks of deliverability issues.

Contact List Verification

To ensure the quality of the contact list, we check several elements:
- List origin: We ask the user to specify how and where they obtained their contacts.
- List condition: We assess the quality of the email addresses in the list.
- Domain condition: We examine the domain used for sending to detect any potential issues.

Importance of List Quality

When a contact list is large, transferring it from one autoresponder to another can lead to major deliverability issues. By verifying the contact list, we offer the opportunity to start on our platform with a healthy foundation, minimizing the risks of negative consequences.

Prohibition of Non-Compliant Lists

Purchased contact lists, lists collected from the internet, or obtained without the explicit consent of their owners are strictly prohibited on MerwinSaaS. This rule is in place to protect the reputation of our platform and ensure the best possible experience for our users.

3. Use of suspicious words:

MerwinSaaS uses an anti-spam filter that suspends the sending of an email if it contains a suspicious word.

Our team checks the emails. If the content is legitimate, they will allow the sending of the email and approve the user so their emails are not delayed or blocked again.

If none of these reasons apply to your case, feel free to contact the support team for assistance.